existing site

Producing a web site, developing its content and getting it live is one thing – keeping the site current, vibrant and tuned to your customers needs and expectations is another.

From helping you to develop new functionality (and creating the content to support that functionality) to consolidating one or many sites to scheduling and producing content to ways to measure your site's performance, we can help with a range of services to support you through the operational phase of your site's lifecycle.

 

new site

existing site

web content

training & mentoring

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Our services include:

Research & Requirements
These services focus around enhancing your existing online offering through defining new functionality or consolidating existing content or functionality (across one or many sites).

• Product definition
• User requirements and analysis
• Business and stakeholder requirements & analysis
• Requirements definition: technical, functional, content, metadata, accessibility, Content Management System
• Exiting site benchmarking, statistics and expert reviews

Information Architecture

• Information Architecture restructure or consolidation (across one or many sites)
• Information Architecture validation
• Usability testing
• New content type definitions e.g. customised pages, new functionality
• Scoping of new content development requirements

Content Management, Design & Development

• Content audit - existing site or sites
• Content consolidation
• Content requirements specification (new content)
• Development of Content Production Schedule (timetable for content production - who creates, what needs to be created, when does it need to be created)
• Development of Web Style Guide & Procedures (if none exists)
• Content Management System review and recommendations (e.g Does your existing web site need a CMS? If so, which one best meets your site and project needs? Are you getting the best out of your existing CMS?)

Strategy & Business Processes

• Development of new strategies or consolidation/rework of existing strategies: Communication, community building, ecommerce, content management, information discovery
• Risk analysis and management
• Quality assurance and benchmarking metrics (confirmation of existing or development of new)
• Procedures manuals and guidelines (development of new or rework of existing)

New functionality - Web Design & Development

• Interface design
• Functional specification
• Usability testing
• Visual design

Training & Mentoring

• Staff training
• Effective Communications
• Writing for the Web
• Web publishing
• Business processes & your CMS
• Customised workshops

Management & Maintenance

• Ongoing promotion strategy
• Search optimisation & marketing
• Site and usage statistics & analysis