• Project definition
• User requirements and analysis
• Business and stakeholder requirements & analysis
• Benchmarking and expert reviews
• Requirements definition: Technical, functional, content, metadata, accessibility, content management system

Information Architecture

• Information Architecture development
• Information Architecture validation
• Usability testing
• Content Type definitions e.g. Information Pages, Directories, images, forms
• Scoping of content development requirements

• Online strategies: Communication, community building, ecommerce, content management, information discovery
• Risk analysis and management
• Quality assurance and benchmarking metrics
• Procedures manuals and guidelines

• Content audit
• Content requirements specification
• Information Architecture refinement
• Content planning (what do you have, what needs to be created)
• Research, writing & editing
• Web Style Guide & Procedures
• Content Management System review and recommendations

• Interface design
• Functional specification
• Usability testing
• Visual design

• Content migration
• Client Acceptance Testing management
• Preliminary site review & tune-up (pre-launch)
• Promotion strategy
• Staff training
  • Effective Communications
  • Writing for the Web
  • Web publishing
  • Business processes & your CMS
  • Customised workshops

A website’s lifecycle begins on launch day and continues to the day it is decommissioned. Our services help establish process and solutions to ensure your site and its content remains vibrant, engaging and above all relevant to your users for its entire life on the Web. Services include:

• Ongoing promotion strategy
• Search optimisation & marketing
• Site and usage statistics
• Content and production scheduling
• New content sourcing and development
• Content updates & maintenance